Payment Policy

How paying for Luviwave works. The service at https://luviwave.com is operated by MYRVANTA LTD (Company No. 17421962). Read this together with the Refund Policy. 1. No recurring billing Luviwave does not operate any of the following: subscriptions, auto-renewals, monthly plans, seat licences, billing cycles, standing orders or card-on-file arrangements for automatic future charging. You will only ever be charged for credits you selected and approved at checkout. We do not schedule payments and do not keep your card on file to charge it later. 2. Credit packs and balance Purchases on Luviwave come in the form of credit packs of a fixed size. Available pack sizes are shown on the website and at checkout. When a payment succeeds, credits are placed on your balance and stay there until you use them. Purchased credits do not expire. Credits are consumed according to the selected model and the length of the generated output (for video, per second of output), at the rates shown in the studio before you start a generation. Once your balance is spent, you can buy another pack. Every top-up is its own independent one-time purchase with its own checkout and its own receipt. Nothing about the previous pack commits you to the next one. 3. Currency and taxes The amount and currency payable are shown at checkout before you confirm a purchase. If your card is issued in a different currency, your card scheme or bank does the conversion at its own rate and may add fees that are outside our control. VAT and any other applicable indirect taxes are added at checkout consistent with the place-of-supply rules for digital services. Business customers may supply a valid VAT identifier so that the reverse-charge mechanism or the relevant exemption is applied. 4. Payment options Luviwave accepts the payment methods shown at checkout, typically major credit and debit cards and digital wallets such as Apple Pay and Google Pay where these are supported. Available methods on any given day are listed on the checkout screen. 5. Payment processing Payment processing is handled by our authorised third-party payment provider, whose identity appears on the checkout screen and on your receipt. That provider acts as a separate controller for the payment data it handles. Luviwave never sees or stores your full card number: we receive only limited transaction metadata (a transaction reference, the last four digits, the card brand, the settlement amount), which is what we need to issue receipts, keep accounting records and investigate any disputes. The payment transaction itself is governed by the provider’s own terms and privacy notice. 6. Payment and credit delivery The charge is initiated when you confirm the purchase at checkout. Once payment authorisation is complete, including any Strong Customer Authentication step (3-D Secure) required by PSD2, credits land on your balance and are immediately available. If authorisation fails, no credits are added. If authorisation succeeds but the credits do not appear on your balance, contact us with the transaction reference before trying again so we can reconcile the payment and either restore the credits or ask the provider to reverse the charge. 7. Pricing updates We can adjust the price of credit packs, launch new packs or retire existing ones at any moment. Any change applies only to purchases made after it takes effect. Credits you already hold are unaffected by a later price change. 8. Unsuccessful payments If a payment does not go through, the transaction simply does not complete: no credits are added to your balance and nothing further is charged. There is no dunning process running against your card, because there is no subscription that could fail. You are welcome to retry with the same or another payment method. 9. Billing documents A receipt is emailed for every successful purchase and stored in your account. On request we can reissue an invoice showing your business details, VAT identifier where relevant and the transaction reference. Please raise invoice-detail changes within a reasonable time. Once an accounting period has closed, reissuing may not always be possible. 10. Risk screening and sanctions Purchases are screened for signals suggesting fraud, chargeback abuse or coordinated misuse. Where the risk crosses a threshold, a purchase may be blocked at checkout, a transaction held for manual review, or an account paused pending investigation. We do not knowingly accept payments from, and cannot supply the service to, individuals or entities on UK, EU, US or UN sanctions lists, or those located in embargoed jurisdictions. 11. Chargeback handling If you believe a charge is wrong, please contact us before raising a chargeback with your bank. Most disputes are resolved quickly by direct exchange. Opening a chargeback before we have had a fair opportunity to look at the matter may lead us to pause the account while the payment provider investigates, and, if a chargeback is decided against a purchase whose credits had already been delivered, we may deduct the equivalent credits from your balance. 12. Payment card security Card data is captured by our payment provider’s PCI-DSS compliant infrastructure and does not touch our servers in full. Only the reduced transaction metadata described above reaches Luviwave. 13. Upstream model costs Your credit spend covers Luviwave’s operation and the routed calls to third-party AI video and image generation model providers (including Google Veo 3.1, ByteDance Seedance 2.0 and Seedance 2.0 mini, and other video and image generation models integrated into Luviwave occasionally) that Luviwave makes on your behalf to render a video or image. Those calls are metered in credits and billed to you exclusively through Luviwave; you receive no separate invoice from the model providers for what Luviwave routes on your behalf. Where you connect your own external services or destinations to Luviwave (webhook targets, publishing destinations, custom endpoints), the costs and terms of those services stay between you and their providers. 14. Revisions We can update this policy as payment methods, providers or the law change. Because we do not run subscriptions, no update can ever affect a recurring commitment. Every future purchase is priced at the rate displayed at that moment. Contact us MYRVANTA LTD Dept 6940, 196 High Road, Wood Green, London, England, N22 8HH Company number 17421962 +44 7893 926947 [email protected] Last updated: 12 October 2026